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Collector

Location:Orlando, FL
Salary Range:$11 - 13.39/hour
Exempt/Non-Exempt:Non-Exempt
Benefits:Full benefits package
Type:Full Time
Branch:McCoy Road Office
Description:Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.
Duties:1. Assumes responsibility for the efficient, effective, and accurate performance of collections functions.
  • Receives delinquency reports from the computer system and verifies the status of the loans.
  • Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports.
  • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
  • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed.
  • Posts approved extensions and notifies member of new due date by mail.
  • Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests.
  • Acts on notification of impounded vehicles to protect the Credit Union’s interest.
  • Performs skip tracing.
  • Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions.
  • Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet.
  • Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.

    2. Assumes responsibility for the efficient administration of collections activities.
  • Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
  • Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status. .

    3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.
  • Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members.
  • Maintains confidentiality.
  • Develops contacts with the NUCI and other financial institutions. Uses shared information to effectively minimize Credit Union losses.

    4. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union team members.
  • Keeps management informed of activities, progress toward established objectives, and of any significant problems.
  • Assists area team members as needed.
  • Attends and participates in meetings as required.

    5. Assumes responsibility for related duties as required or assigned.
  • Stays informed of changes in collection policies, procedures, and related legal requirements.
  • Actively and professionally cross-sells Credit Union services.
  • Ensures that work area is clean, secure, and well maintained.
  • Qualifications:EDUCATION/CERTIFICATION:
  • High school graduate or equivalent.
  • Team Member is responsible for adhering to the terms of the Bank Secrecy Act applicable to this position, which includes but is not limited to the timely filing of Currency Transaction Report, the reporting of suspicious activity and the adherence to our Customer Identification Program.
  • The Team Member is required to attend mandatory BSA training annually.

    REQUIRED KNOWLEDGE:
  • Knowledge of collection procedures and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses. Familiar with deposit programs, account ownership, and casualty insurance. Basic understanding of the U.S. Bankruptcy Code. Understanding of Small Claims Court system.

    EXPERIENCE REQUIRED:
  • MINIMUM OF 3 YEARS PREVIOUS COLLECTIONS EXPERIENCE WITH FULL-SERVICE FINANCIAL INSTITUTION.

    SKILLS/ABILITIES:
  • Excellent communication, telephone, and public relations skills.
  • Accuracy and thoroughness of work.
  • Ability to work independently.
  • Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.


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